Ordering & Shipping
Ordering:
Kinokuniya Online Store is ready to take your order! Easily browse and purchase your favorite books, manga, stationery, and gifts. Conveniently order to your home or to any of our Kinokuniya USA locations for in-store pickup.
Shipping:
International delivery orders are packaged in Japan and will be shipped to your home address.
Please wait 7-10 business days for delivery. Once your package arrives in the US, we will send you a tracking number by email. Shipping charges will be an additional $8, but we offer Free Shipping for all orders over $50 (before tax).
Returns & Exchanges
For Store Purchase
Please refer to our Return Policy.
For Online Store Purchase
Please visit Online Store’s Return Policy.
For College Bookstores, Libraries or Wholesale customers
Please contact:
New York Office - nyso@kinokuniya.com
San Francisco Office - sales@kinokuniya.com
Gift Cards
How to Use
Kinokuniya USA Gift Card is accepted at all of our U.S. Kinokuniya stores and Kinokuniya USA Online Store.
To use your gift card at our stores, you must present a physical card to the cashier.
To use your gift card at the online store, please visit Online Store Help.
You can also call or email our Customer Service to use your gift card for special orders.
How to Purchase
Gift Cards can be purchased in person at any of the Kinokuniya USA stores. At this moment, the Online Store is not available for purchasing gift cards. If you would like to have it shipped as a gift, please contact our Customer Service Center (bookwebusa@kinokuniya.com). There will be a $7.00 domestic shipping fee as we use USPS with signature option to ensure the delivery.
How to Check Balance on Kinokuniya Gift Card
Please click here to check the balance on your gift card.
Terms & Conditions of the Kinokuniya Gift Card
For terms and conditions of the Kinokuniya Gift Card, please click here.
Coupon
Our current coupons can only be used at our retail stores. Coupons cannot be redeemed for cash, or be replaced if lost or stolen.
Membership Benefits
Visit About Membership for more information.