If your order contains some items that are not currently available, such as pre-orders, we will hold the order and ship all the items together in a single shipment when everything is available.
I entered a Coupon Code but it doesn't work
Coupon Code Terms & Conditions
How to use a Coupon Code
Tax Exemption
When will I be charged for my order?
How to change credit card information
Payment Options
I had paid while placing an order, but received another transaction notification. Am I being double charged?
Some of the items I ordered have been canceled. Will I get a refund for the canceled items?
Why is my order canceled?
Can I change my online order?
Orders that are once submitted cannot be modified online. If you’ve noticed a mistake on your order, please contact us for further assistance.
Change of Shipping Address
If you wish to change your shipping address after your order is confirmed, please contact us or call us at (212) 869-1267 (Mon - Fri 11am - 5pm in Eastern Time) at your earliest convenience.
Splitting Orders
Adding Items to a Confirmed Order
All orders placed on Online Store will be processed automatically.
Adding items to a confirmed order will be handled manually, so please contact us.
Do retail stores price-match with online store prices?
No. Online prices are only applicable for online store orders. Place an order online and enjoy the online price!